A lot of companies spread their customer data across paperwork, post-it notes, emails and numerous spreadsheets and Access databases. A CRM system can dramatically improve the service you provide to your customers by bringing together all this information into one, streamlined system that gives you a single, detailed view of the customer.
A CRM will give everyone in your company access to exactly the same information about your customers, which means less duplication more efficiency and fewer mistakes. It also means that valuable customer data won’t be lost as your staff will have a dedicated system on which to enter it.
A CRM can bring together your marketing, sales and service departments. It can help build better working practices, provide the customer with a joined-up service and identify opportunities to better connect sales and marketing to provide increased sales and improved customer engagement:
Creating personalised, meaningful experiences for customers off the back of insights and data collection. Better attribution and the ability to determine ROI from marketing activities.
Easy identification of sales numbers and cross-sell/up-sell opportunities, real-time insight into your sales pipeline, key information about customer accounts before visits, e.g. any outstanding ‘live’ orders or any service issues to be aware of.
Enables clients to easily add new users and computers without the need to purchase separate licenses for each additional user;
Includes features that can be turned on and off, so it can easily scale with business plans and any changes to business processes;
Gives clients secure access to your data 24/7 from any web-connected PC, tablet, laptop or smartphone;
Enables clients to quickly and simply produce tailored reports at the touch of a button, pulling data from across an organisation to give a view that’s wider than each individual department
We can also easily build a feed from or closely integrate your CRM or ERP into your web applications or mobile apps, so that your sales people can use any downtime to easily get customer updates ‘on the go’.
Implementing the right CRM or ERP solution can help companies completely transform the way they interact with their customers.
It can improve operational efficiency, reduce costs, give you actionable customer insights, highlight business opportunities and increase customer engagement.
With bespoken CRM & ERP system you can achieve your customer engagement objectives with a customised and scalable CRM or ERP system that doesn’t require separate licenses for each new user.